Privacy Policy

The following document outlines the Privacy Policy for the Endor Clo Ltd website.
At Endor Clo Ltd, we are 100% committed to protecting your privacy and security. For all Endor Clo Ltd services, the data controller — the company responsible for protecting your privacy — is Endor Clo Ltd.

We may change the terms of this Privacy Notice from time to time, so please check it regularly. If we make any material changes, we will take steps to bring them to your attention.

You have a number of ‘Data Subject Rights’. Below is information on what they are and how you can exercise them. More information can be found on the Information Commissioner’s website: www.ico.org.uk

• Right of Access – You have the right to request a free copy of the personal information we hold about you.
• Right to Rectification – If you believe any of your personal information is inaccurate, you have the right to request it be updated. We may ask for evidence to confirm inaccuracies.
• Right to Erasure (also known as the Right to be Forgotten) and Right to Restriction of Processing – You can request that we stop processing or delete your personal information. If exercised, we will keep a note of your name linked to your request but won’t process future information related to you unless required.
• Right to Data Portability – You can request that we electronically transfer your data in a machine-readable format.
• Rights Regarding Automated Decision-Making and Profiling – We sometimes use automated systems to confirm your identity or prevent fraud. This processing is necessary to provide secure online services.
• Right to Withdraw Consent – Where we rely on your consent, you can withdraw or change it at any time.

These rights may be limited in some circumstances (e.g., if fulfilling your request reveals another person’s data or if we have legal obligations to retain certain information). If you have questions or wish to exercise your rights, please contact us at sales@endorclo.com. We may ask for proof of identity before disclosing personal information. You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

We will only process your data where we have a lawful basis:

• Contract – To fulfil a contractual agreement with you.
• Consent – When you’ve given explicit permission for a specific purpose.
• Legitimate Interests – To provide the best products and services securely and appropriately.
• Legal Obligation – When required by law or for crime prevention. 
  

We collect and use data you provide directly (e.g., when registering for an account), as well as data collected via cookies or third parties.
Examples include:

• Processing orders and returns
• Managing your account
• Providing customer service
• Personalising your experience
• Sending marketing communications
• Preventing fraud
• Meeting legal obligations

We share limited data with trusted third parties such as payment processors, delivery companies, and analytics providers — only when necessary and always securely.

HOW LONG WE KEEP YOUR DATA

We retain your data only as long as necessary to provide services and meet legal obligations. Some information may be retained to resolve disputes, prevent fraud, or comply with legal requirements.If you no longer wish to be a customer, contact sales@endorclo.com to request data deletion.

THIRD PARTIES WE SHARE DATA WITH
We share data only with trusted partners, including:

• Delivery partners (to deliver your orders)
• IT and hosting providers (for site functionality and data storage)
• Payment processors (e.g., PayPal, Shopify Payments)
• Marketing and analytics partners (to improve your experience)
• Regulators and law enforcement, when legally required

All third parties are bound by strict data protection agreements.

SENDING INFORMATION OUTSIDE THE EEA
Some data may be processed outside the UK/EEA. When this occurs, we ensure the same level of protection by using approved safeguards such as Standard Contractual Clauses or transfers to countries with equivalent data protection laws.

COOKIES
We use cookies on www.endorclo.com for functionality, analytics, and marketing. By using our site, you consent to our use of cookies.You can manage or delete cookies through your browser settings, though some features may not work properly without them. For more details, visit aboutcookies.org

THIRD-PARTY APPS, WEBSITES AND SERVICES
If you access our services via third-party platforms (e.g., social media), your data is subject to their terms and privacy policies.

MINORS
You must be over 16 years old to create an account or subscribe to our newsletter. If you believe a child under 16 has submitted data, please contact sales@endorclo.com so we can remove it.

SMS MARKETING
By subscribing to Endor Clo Ltd’s SMS marketing, you agree to receive recurring text notifications (including abandoned cart reminders and promotions). Message frequency varies. Consent is not a condition of purchase. To unsubscribe, reply STOP to any message or use the unsubscribe link provided. Message and data rates may apply. For help, text HELP to the number you received messages from. We do not share your consent data with third parties except for partners who enable our messaging program.

HOW TO CONTACT US
If you have any questions, requests, or concerns about this Privacy Policy, please contact: sales@endorclo.com